In partnership with Emergency Travel Services (ETS), ABC 24/7 is an industry-leading 24-hour call center service that supplements your agency or corporate travel department’s customer service around-the-clock, handling emergencies, overflow services, and assisting during staff shortages. The service also includes daytime roll-over service, online fulfillment and queue monitoring, meeting and group air reservations, dedicated phone lines, and VIP service.
The customer service team at ETS has 18 years of experience in handling high-touch emergency travel services, and call center staff each have an average of 20 years of industry experience, as well as the ability to speak multiple languages. Proprietary software, called ETS Smart Pop, gives agents access to caller information quickly and accurately, and a rigorous quality control process ensures the highest levels of service.
For more information call 1.800.722.5179