ABC In the News

ABC Global Services Launches Custom Hotel Sourcing Solution

Published Wednesday, May 17, 2017

ABC Global Services


Boca Raton, Fla. (May 17, 2017)—ABC Global Services has launched hotelCONNEX Sourcing Solutions, a new division focused on taking the heavy burden of hotel sourcing off travel management companies and their corporate clients.

hotelCONNEX provides three tiers of service delivered by an experienced sourcing team, enabling TMCs and corporate travel programs of all sizes to select the services that will be most beneficial to them. Services include end-to-end management of hotel RFPs, auditing to ensure rates are properly loaded into global distribution systems and custom reporting and benchmarking. Clients with complex needs can choose to include broader consulting services.

The program also offers a white-label option for TMCs, so they can pass on the benefits directly to their own clients.

All services are designed to make hotel sourcing accessible, price-competitive and comprehensive for any corporate buyer or TMC. Launched last year, the unit already has completed a full season of sourcing projects for a variety of clients.

“Traditionally, customized hotel sourcing has been price prohibitive, particularly for midmarket clients who need professional program management by an experienced team. hotelCONNEX’s unique service model enables clients to pay just for those services they need,” ABC Global Services CEO Eric Altschul said. “The team we have leading this effort has an extensive background and proven credentials to ensure we successfully deliver for both our TMC and corporate clients.”

hotelCONNEX has strengthened the team with the recent appointment of Josh Gilmore as Director of Hotel Sourcing. In that role, Josh will lead projects, oversee client management and ensure hotelCONNEX’s suite of RFP processing, consulting, reporting and auditing services delivers the required solutions for TMCs and clients of all sizes to establish best-in-class programs. Josh joins hotelCONNEX from CWT Solutions, where he managed some of the world’s largest corporate hotel programs for Fortune 500 clients.

Josh will report to David Marcus, Vice President of Business Development and Client Solutions for ABC Global Services and hotelCONNEX. David joined ABC Global Services last year, bringing more than 20 years of travel industry experience, most recently as a director for American Express Global Business Travel’s consulting unit, where he oversaw the sourcing needs of Fortune 500 clients.

About ABC Global Services and hotelCONNEX

hotelCONNEX is a division of ABC Global Services, a leading supplier of products and services for TMCs, travel agencies, advisors and independent travel professionals. Founded in 1978, ABC provides services for nearly 9,000 agency locations of all sizes, covering 76 countries around the world. ABC offers an ever-growing roster of services, including the industry-leading ABC Premier Hotel Program, which features more than 42,000 hotels around the world and generates more than 24.3 million room nights and $3.95 billion in revenue annually. ABC also offers, a hotel booking engine exclusively for travel professionals. The engine, which aggregates inventory across multiple sources by consolidating rates at more than 600,000 hotels globally, won Travel Weekly’s Magellan Award in both 2015 and 2016.

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Contact: Patti Paton

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