ABC 24/7
We’ve Got You Covered.
Always on call to meet your traveler’s needs.

ABC 24/7TM after hours service provides an extension of your agency or corporate travel department’s day time service, individually customized to perform a seamless service to your traveler’s emergency travel needs.

In partnership with Emergency Travel Services (ETS), ABC’s clients have access to ETS’s industry-leading 24-hour call center service to supplement your own services. The call center enables your agency to not only provide around-the-clock services to handle emergencies, but also overflow services during peak times or staff shortages.

Core Services

  • 24 Hour Travel Assistance
  • Daytime Roll-Over Service
  • Online Fulfillment/Queue Monitoring
  • Meeting & Group Air Reservations
  • Dedicated Phone Lines
  • VIP Service
  • Flexible Reporting


  • 18 Years Experience in providing all facets of high-touch emergency travel service
  • Superior Level of Service
  • Experienced & Professional Customer Service Team
  • Call Center Staff have an average of 20 years travel industry experience
  • Proficiency in multiple GDS systems, Apollo, SABRE, Worldspan
  • Multi-lingual Capabilities
  • Virtual agents – USA based
  • Customized Service to meet each client’s unique needs
  • Advanced Telecom System provides sophisticated Call Distribution Management and Reporting
  • Proprietary Software (ETS Smart Pop) – provides agents access to caller information quickly and accurately
  • Quality Control Process ensures the highest level of service
  • Recording of all calls and screen shots
  • Highly Competitive “Simple” Fee Structure for easy budgeting and management of after- hours costs
  • Flat-fee on a per call/per PNR basis
  • No office fees or branch fees
  • No extra charges for electronic tickets, pre-paid tickets or international calls
Learn More

LEARN MORELEARN MORE about how ABC Global Services can meet your needs! Click CONTACT US and fill out the form, email, or call 1-800-722-5179 (US & Canada) / +1-561-300-6645 (other countries).