Job Description

Position:	Marketing Coordinator – Campaign Operations
Reports to:	VP Marketing
Status:	Full-time, Exempt
Location:	Remote – USA Only (work hours Eastern Time Zone)

Position Overview

The Marketing Coordinator – Campaign Operations supports the planning, coordination, execution, and reporting of multi-channel marketing campaigns across email, web, social media, events, and promotional initiatives.

This role manages campaign workflows, schedules, and marketing calendars to ensure programs are executed accurately and on time. Working closely with the marketing team, the coordinator monitors campaign performance metrics and analytics to support reporting, process improvements, and overall marketing effectiveness.

Duties and Responsibilities

• Manage, schedule, and execute daily marketing email campaigns in alignment with the Master Marketing Calendar.
• Coordinate campaign workflows, timelines, approvals, and deliverables to ensure projects are completed on time and within scope.
• Maintain and oversee marketing calendars, tracking key deadlines, launches, promotions, and campaign milestones.
• Monitor campaign execution and performance metrics; compile reports and provide updates and insights to the marketing team.
• Assist with the planning, coordination, and execution of company events, trade shows, sponsorships, and promotional activities.
• Support the marketing department with administrative functions, including calendar management, report maintenance, invoice processing, and monitoring shared email inboxes.
• Maintain inventory of marketing collateral, promotional items, trade show materials, and branded merchandise.
• Coordinate prize fulfillment activities, including winner selection, prize distribution, ordering gift cards/certificates, and winner notifications and prizes.
• Identify opportunities to improve marketing processes, streamline workflows, and enhance operational efficiency.
• Assist with data entry, list management, and quality assurance for marketing databases and campaign assets.

Preferred Qualifications & Skills

• Bachelor’s degree in marketing, Communications, Business, or related field preferred.
• Knowledge and experience in the travel industry/travel agency segment a definite asset.
• 2+ years of experience in marketing coordination, campaign operations, or digital marketing support.
• Working knowledge of marketing performance metrics and KPI reporting across email, social media, and website channels.
• Experience tracking and analyzing campaign performance including open rates, click-through rates (CTR), conversions, engagement, traffic, and lead generation metrics.
• Familiarity with email marketing platforms such as ActiveCampaign, ConstantContact Mailchimp, or similar.
• Understanding of social media analytics tools including Meta Business Suite, LinkedIn Analytics, Hootsuite, or similar platforms.
• Experience using website analytics tools such as Google Analytics (GA4), Google Search Console, or CMS reporting dashboards.
• Strong organizational and project coordination skills with the ability to manage multiple campaigns and deadlines simultaneously.
• Proficiency in Microsoft Office Suite, especially Excel for reporting and data analysis.
• Knowledge of CRM systems and marketing automation workflows is a plus.
• Experience supporting multi-channel marketing campaigns from planning through reporting.
• Strong organizational skills and ability to multi-task in a faced-paced environment supporting several business. divisions.
• Ability to manage multiple priorities in a fast-paced environment.

About Us

Headquartered in Fort Worth, Texas, ABC•CCRA is one of the world’s largest and most forward-thinking travel agency consortia, providing programs and services to travel management companies, advisors, and professionals.  Formed through CCRA International’s acquisition of ABC Global Services, the company combines decades of proven leadership—CCRA since 1974 and ABC since 1978.

Today, ABC•CCRA connects travel professionals and suppliers in over 200 countries across the globe through innovative programs, services, and best-in-class resources including the ABC•CCRA Premier Hotel Program with over 60,000 participating hotels; an International Air Program featuring discounts and commissions with 40 international carriers; a 24/7 call center service supporting travel agencies, CTDs, and their travelers; a robust Ground Transportation Program with major car rental and chauffeured services partners; a travel insurance offering, a Global Supplier Network and the TRUE code accreditation program including educational resources for independent travel agencies.

 

Job Description

Position:	Director, Brand Marketing – Travel Industry B2B
Reports to:	Vice President, Marketing
Status:	Full-Time / Exempt
Location:	Remote (U.S. Only) – Eastern Time Zone Hours

Position Summary

We are seeking a strategic, creative, and data-driven Director of Brand Marketing with strong travel industry experience to lead the development and execution of our global brand strategy across all customer touchpoints. Reporting to the VP of Marketing, this role will oversee brand positioning, voice, visual identity, messaging, integrated marketing content, and lead generation initiatives across global markets.

The ideal candidate is a seasoned travel marketing leader with deep knowledge of the travel agency ecosystem, supplier partnerships, and evolving industry trends.

Key Responsibilities

Brand Strategy & Implementation

• Lead execution of the company’s brand strategy and positioning within the travel industry.
• Develop and guide brand voice, messaging, and visual identity standards.
• Ensure consistent brand execution across all marketing channels and customer experience.
• Partner with executive leadership to articulate brand vision and value propositions.

Marketing Content & Demand Generation

• Lead integrated content and campaign strategies that drive awareness, engagement, acquisition, and lead generation.
• Oversee development of website content, thought leadership, email campaigns, social media, sales materials, and partner communications.
• Align content strategies with SEO, digital marketing, and conversion goals.

Leadership & Performance

• Lead and mentor marketing team members in the implementation and execution of brand initiatives.
• Collaborate cross-functionally with marketing, business divisions, and leadership teams.
• Manage timelines and campaign performance.
• Monitor KPIs related to brand awareness, engagement, lead generation, and ROI.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 8+ years of progressive brand marketing experience, including significant experience in the travel industry – experience in international markets preferred.
• Strong understanding of travel agencies, host agencies, consortia, tour operators, and supplier relationships.
• Proven success in brand positioning, integrated marketing, acquisition marketing, and lead generation.
• Experience managing multi-channel campaigns and content strategies.
• Experience with CRM, marketing automation, analytics, and digital advertising platforms.
• Knowledge and experience in developing press releases, media communications, and/or PR strategies that support brand visibility and business growth.
• Knowledge and experience in utilizing AI in a marketing environment.

Skills & Competencies

• Strategic thinker with strong creative vision.
• Strong creative and brand storytelling skills with the ability to develop compelling B2B marketing campaigns and messaging.
• Excellent copywriting and content creation experience across digital marketing, thought leadership, sales collateral, web, email, and social media.
• Strong leadership and team management capabilities.
• Analytical mindset with experience using data to drive decisions.
• Ability to manage multiple priorities in a fast-paced environment.

About Us

Headquartered in Fort Worth, Texas, ABC•CCRA is one of the world’s largest and most forward-thinking travel agency consortia, providing programs and services to travel management companies, advisors, and professionals.  Formed through CCRA International’s acquisition of ABC Global Services, the company combines decades of proven leadership—CCRA since 1974 and ABC since 1978.

Today, ABC•CCRA connects travel professionals and suppliers in over 200 countries across the globe through innovative programs, services, and best-in-class resources including the ABC•CCRA Premier Hotel Program with over 60,000 participating hotels; an International Air Program featuring discounts and commissions with 40 international carriers; a 24/7 call center service supporting travel agencies, CTDs, and their travelers; a robust Ground Transportation Program with major car rental and chauffeured services partners; a travel insurance offering, a Global Supplier Network and the TRUE code accreditation program including educational resources for independent travel agencies.